Refund Policy

This Refund Policy describes how to cancel a purchase and request a refund for digital courses and products sold by Alecta Labs LLC on cursolibre.com and other Alecta-operated platforms. This Policy is part of, and complements, our Terms and Conditions.

Because everything we sell is digital — recorded video courses, written materials and downloadable files — refunds work a little differently from physical goods. There is nothing to ship, return or restock. We have written this Policy to be fair, simple and aligned with the Brazilian Consumer Defence Code.

1. Overview

In short:

• You can request a full refund within 7 calendar days after your purchase, no questions asked.
• Refunds are issued through the same payment method used for the original purchase, via the same payment processor that handled the transaction.
• Submit refund requests by email to hello@alecta.company.

2. 7-day right of withdrawal

You do not need to give a reason. If you exercise this right within the 7-day window, you receive a full refund of the amount you paid, and your access to the course is revoked once the refund is processed.

3. Quality guarantee — beyond the legal minimum

If, after the 7-day withdrawal window, you find a serious quality defect with the course (for example, broken videos, missing materials, or content that materially does not match what was described on the sales page), you may still request a refund. Each case is reviewed individually. Please describe the issue clearly when you contact us.

4. How to request a refund

To request a refund, send an email to hello@alecta.company with the following information:

• Subject line: "Refund request";
• The email address used for the purchase (so we can find your account);
• The name of the course and the date of purchase;
• The order or transaction ID, if you have it;
• A short note: are you exercising the 7-day right of withdrawal, or reporting a quality defect?

You may also use the contact form on our website. Either channel works — email is faster because it lands directly in our inbox.

5. What happens after you request

1. Confirmation: we acknowledge your request within 2 business days.
2. Review: we verify the purchase and confirm whether your request falls within the 7-day window or qualifies as a quality-defect case.
3. Decision: we communicate the outcome by email. For 7-day withdrawal requests, the answer is always yes.
4. Refund initiation: we instruct the relevant payment processor to issue the refund.
5. Access revocation: your access to the refunded course is removed.

6. Refund timeline and method

Refunds are issued through the same payment method used for the original purchase, via the same payment processor that handled the original transaction. The time it takes for the money to appear in your account depends on the payment method and the rules of the issuing bank or wallet:

• Credit card: typically appears on your next or second-following statement. Brazilian issuers usually post the credit within 1 to 2 billing cycles.
• Pix: usually within 1 to 5 business days.
• Boleto: requires us to collect your bank account details by email and is usually processed within 5 to 10 business days.
• Other methods: follow the rules of the issuing institution.

We process refunds as quickly as possible from our side. The total time depends on the payment processor and your bank or card issuer.

7. Exceptions and abuse

The 7-day withdrawal right is granted in good faith. We may decline or reduce a refund in the following cases of demonstrable abuse:

• Repeated refund requests by the same person across multiple courses, with evidence of intent to consume content for free;
• Downloading and redistributing course materials before requesting a refund;
• Use of false identity or fraudulent payment methods;
• Account behaviour that violates our Terms and Conditions.

Anti-abuse measures are applied conservatively and only with documented justification.

8. Chargebacks

If you have a problem with a purchase, please contact us first — we are usually able to resolve issues directly and quickly. Initiating a chargeback with your bank without contacting us first may delay resolution and, in cases of clear bad faith, may result in suspension of your account.

9. Questions and contact

For any question about a refund, cancellation or this Policy: